The KPIs They Track to Make $2M a Year ft. Dr. Deren Flesher and Dr. Ross Maddox - JACD #55

Show Notes

00:03:12 – Why KPIs confuse teams
00:07:58 – Reviews as culture signal
00:11:42 – Case acceptance lies
00:15:06 – Dollars vs percentage accepted
00:19:21 – Net patients vs growth
00:23:47 – Attrition opens the back door
00:28:56 – Reviewing KPIs with staff
00:33:18 – Open chair time gaps
00:41:09 – Reactivation gone wrong
00:48:32 – Does direct mail still work?