8 Tactical Ways to Fix Broken Systems ft. Dr. Chris Green - JACD #79
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If you've ever found yourself saying, "Wait...we used to do that," you're not alone. That's one of the reasons Alex created Milo...to give practices a simple way to document systems and keep teams accountable. Check it out at https://startmilo.com
04:59 – The different growth phases of a dental practice (8, 15, and 25+ team members)
08:31 – How onboarding gets watered down over time
11:19 – The challenge of preserving core systems after multiple staff transitions
17:17 – Balancing standard operating procedures with creativity and innovation
21:47 – The hygiene onboarding problem that exposed gaps in training
23:24 – Chris's solution: video-based onboarding and simplified training
29:27 – Why cookie-cutter consulting advice doesn't work for every practice
31:22 – Building leaders with Chris's "12-Week Leader" framework
36:36 – Using Kolbe assessments to hire and develop the right people for the right roles
42:00 – AI in dentistry: what it can automate—and what still requires people and systems
