This is How Your Team Needs to Answer the Phone ft. Stacy DiDonato - JACD #94

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One of the easiest ways to find holes in your systems? Ask different team members how they complete the same task.

If every answer is a little different, your systems are living in people's heads instead of your practice.

That's why Alex created Milo...to standardize checklists, workflows, and recurring tasks across your entire practice.

Learn more at https://go.startmilo.com/jacd

Show Notes

00:04:09 — How Bad Are Dental Offices at Answering the Phone?
00:07:30 — Can AI Replace Your Front Desk?
00:15:33 — Stacy’s Terrible New Patient Call Experience
00:20:48 — Role-Playing the Perfect New Patient Call
00:27:55 — How to Get the Patient Scheduled
00:30:38 — Handling the “Are You In-Network?” Question
00:34:12 — Small Language Changes That Make a Big Difference
00:40:30 — Role-Play: “How Much Is a Crown?”
00:47:26 — Why Second Opinions Win
00:50:17 — The Problem With Cheap New Patient Specials