The Dentist Was Hit With a $10,000 Cancellation Fee…Here’s How to Avoid It - JACD #87

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One of the easiest ways to find holes in your systems? Ask different team members how they complete the same task. If every answer is a little different, your systems are living in people's heads instead of your practice. That's why Alex created Milo...to standardize checklists, workflows, and recurring tasks across your entire practice. Learn more at https://startmilo.com

Show Notes

02:25 – The dentist who got hit with a $10,000 cancellation surprise
05:03 – What does credit card processing actually cost a dental office?
07:34 – Can these crazy contract clauses actually be enforced?
11:59 – Why setting expectations prevents problems with patients
15:16 – The “Wild West” of merchant services
17:37 – How your processing fees can quietly creep up
18:45 – The equipment lease trap we learned the hard way
20:41 – Why complexity should be a red flag 🚩
25:53 – Can AI actually review your contracts?
28:38 – When ChatGPT mistook an implant for a natural tooth