How to Make Sure 100% of Your Patient Calls Get Answered ft. Cory Pinegar and Dr. Deren Flesher - JACD #57

Show Notes

00:00 — The gut-punch stats: missed calls, overdue hygiene, unscheduled treatment
02:32 — Deren frames the “3 real problems” (costs, talent, after-hours)
05:00 — Why voicemail is a terrible “backup plan” (and new patients won’t wait)
07:48 — Alex vs Eric: “Do we even need someone up front?”
10:23 — Cory’s line in the sand: what must be in-office vs what can be remote
12:29 — “Everything is a priority” = team confusion + missed calls
17:26 — Why traditional outsourcing got a bad reputation (and how to fix it)
22:10 — Deren’s AI pitch: 24/7 coverage + answering multiple calls at once
28:30 — Training: what onboarding looks like for AI vs VAs
42:20 — The numbers: VA hourly cost + AI monthly pricing + why layering both works