The EASIEST Way to Save over $20,000 in 2026 ft. Roman Shtimerman and Steven Patala - JACD #61

Show Notes

00:00 – Why this is the easiest way to save $20k+
01:40 – How we ended up switching payment processors multiple times
04:35 – Why cutting merchant fees matters when selling a practice
09:05 – The two biggest fears dentists have about surcharging
10:30 – How credit card surcharging became legal and regulated
13:40 – What being “compliant” actually means in real life
15:30 – Real numbers: $1M practice, old model vs surcharging
18:40 – Do patients actually care about credit card fees?
19:45 – Colorado rules, caps, and what you can’t do
23:10 – Why some processors still cost you money
26:00 – How to read a merchant statement without losing your mind
28:00 – Integrations with Open Dental, Dentrix, and Eaglesoft
32:20 – Do offices ever switch back after surcharging?
35:00 – Front desk scripting that doesn’t upset patients
39:30 – Why this feels normal now across industries
42:00 – Why raising fees is worse than surcharging
44:10 – Final thoughts and takeaways