How to Fix the Biggest Bottleneck in Your Front Office ft. Laura Nelson - JACD #85

Links

Every office says, "That's just how we do it here." Until you watch three different people do the same task three different ways. Milo is the app Alex built to keep checklists, recurring tasks, and office workflows consistent without having to constantly remind everyone. Learn more at https://startmilo.com

Show Notes

02:05 – Why AI receptionists are exploding in dentistry
06:20 – The biggest problem AI solves for front offices today
10:25 – Why dental scheduling is much harder than people think
15:35 – Can AI reduce cancellations and improve patient communication?
20:05 – Common AI mistakes dental practices are making
25:25 – Will AI ever replace treatment coordinators?
30:15 – Using AI to coach and train your front office team
34:55 – Why employees resist AI (and how to get buy-in)
39:00 – Practical ways every dental office can start using AI today
44:20 – Laura's vision for the future of AI in dentistry