How He Gets 90% of Hygiene Patients to Show Up ft. Dr. Chris Green - JACD #59

Show Notes

00:00 – Why hygiene schedules look full but aren’t
04:55 – Reappointment rate vs. show rate (most offices track the wrong thing)
09:00 – The 48-hour cancellation policy that actually changes behavior
13:20 – Why assigning two people guarantees nothing gets done
17:30 – The confirmation cadence that prevents no-shows
21:00 – Why patients ignore your calls (and how to fix it)
24:50 – Pulling unconfirmed patients off the schedule
29:10 – Online scheduling mistakes that increase no-shows
34:20 – How to fill hygiene holes when cancellations happen
40:10 – Saving appointments when patients try to cancel